Sharpen Your Knowledge with Salesforce (Salesforce Certified Service Cloud Consultant) Certification Sample Questions
CertsTime has provided you with a sample question set to elevate your knowledge about the Salesforce Certified Service Cloud Consultant exam. With these updated sample questions, you can become quite familiar with the difficulty level and format of the real Salesforce Certified Service Cloud Consultant certification test. Try our sample Salesforce Certified Service Cloud Consultant certification practice exam to get a feel for the real exam environment. Our sample practice exam gives you a sense of reality and an idea of the questions on the actual Salesforce Service Cloud Consultant certification exam.
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Salesforce Certified Service Cloud Consultant Sample Questions:
A recent analysis of cases at Cloud Kicks (CK) revealed a high percentage of simple cases such as
password resets and order inquiries. In order to reduce the number of cases created, CK wants to
provide customer self-service in the following channels: web, SMS, Facebook Messenger, and
What is the recommended case deflection solution?
Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue
improving KPIs, CK wants to know where to focus its efforts next.
Which Knowledge dashboard should a consultant use?
Universal containers would like for articles to be suggested to agents based on
information they are typing into the case. What solution should a consultant
vp of service at universal containers wants to make it easier and faster for support reps to send knowldge articles to customers.What should a consultant
configure to satisy this request ?
what approach should a consultant use to ensure that knowledge search
only display articles for a servcie agents product specialization ?
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