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Sharpen Your Knowledge with Salesforce (Service-Con-201) Certification Sample Questions
CertsTime has provided you with a sample question set to elevate your knowledge about the Salesforce Certified Service Cloud Consultant exam. With these updated sample questions, you can become quite familiar with the difficulty level and format of the real Service-Con-201 certification test. Try our sample Salesforce Certified Service Cloud Consultant certification practice exam to get a feel for the real exam environment. Our sample practice exam gives you a sense of reality and an idea of the questions on the actual Salesforce Service Cloud Consultant certification exam.
Our sample questions are similar to the Real Salesforce Service-Con-201 exam questions. The premium Salesforce Certified Service Cloud Consultant certification practice exam gives you a golden opportunity to evaluate and strengthen your preparation with real-time scenario-based questions. Plus, by practicing real-time scenario-based questions, you will run into a variety of challenges that will push you to enhance your knowledge and skills.
Salesforce Service-Con-201 Sample Questions:
Service Console users work on dozens of cases at a time and often need to update a case they worked on earlier in the day.
What should a consultant recommend?
Universal Containers wants to let its customers interact in real time with support agents from their computers and mobile
devices.
Which feature should a consultant recommend to meet this requirement?
Cloud Kicks has a robust Service Cloud implementation for its customer service team. The software engineering team would like to track their projects within Salesforce.
Which solution should the consultant recommend?
Cloud Kicks recently deployed an Omni-Channel implementation. A set of service agents that handle security-related issues have complained that case records are being routed to them incorrectly.
What should a consultant do first to validate that the Omni-Channel implementation is routing correctly?
The customer' support team at Universal Containers (UC) has noticed a large increase in Case Resolution times recently. UC wants to use Einstein for Service to help agents locate the
relevant information more quickly.
Which feature should the consultant recommend?
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