Sharpen Your Knowledge with Oracle (1Z0-325) Certification Sample Questions
CertsTime has provided you with a sample question set to elevate your knowledge about the Oracle RightNow Cloud Service 2016 Implementation Essentials exam. With these updated sample questions, you can become quite familiar with the difficulty level and format of the real 1Z0-325 certification test. Try our sample Oracle RightNow Cloud Service 2016 Implementation Essentials certification practice exam to get a feel for the real exam environment. Our sample practice exam gives you a sense of reality and an idea of the questions on the actual Oracle Cloud certification exam.
Our sample questions are similar to the Real Oracle 1Z0-325 exam questions. The premium Oracle RightNow Cloud Service 2016 Implementation Essentials certification practice exam gives you a golden opportunity to evaluate and strengthen your preparation with real-time scenario-based questions. Plus, by practicing real-time scenario-based questions, you will run into a variety of challenges that will push you to enhance your knowledge and skills.
Oracle 1Z0-325 Sample Questions:
Your customer is using standard statuses, status types, and the standard agent ''My Inbox'' report.
Which two incident status types will show up in the agent's ''My Inbox'' report? (Choose two.)
Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be in place:
All incidents received will be via a web form that your customer manages which is automatically forwarded to the Oracle Service Cloud mail server.
All incident data will be formatted exactly in the same manner in each email using the following format:
Last Name:
First Name:
Product:
Serial Number:
Question;
Requirements:
Create a tab with ''Risk Management'' data consisting of custom fields and custom object data, and hide it from all standard agents.
Capture the ''Product'' field from the email and populate the product in the incidents.prod_id field.
Capture the Last and First names from the email text and map them to contacts.last_name and contacts.first_name fields.
Create tabs for each product linking to the product information page on your customer's website.
After the product has been set in the workspace, open up the applicable tab automatically for the agent to view.
They have asked that no customization be part of the new workspace.
Identify three requirements that are met using standard product features within the workspace. (Choose three.)
Incidents received via email cannot be reopened after the MYQ_REOPEN_DEADLINE has expired.
What is the time default set by this configuration?
You have been asked to configure an automatic email response to new incidents.
The email should be sent whenever an Incident is submitted with a category of ''credit'' and it should send a personalized credit letter to the customer.
Identify three items that are needed to support this requirement. (Choose three.)
You are building an agent's Incident Script for your customer and they want to chain scripts together within a workflow.
Which three features/functions will be carried over from one script and made available inside the next script? (Choose three.)
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