Sharpen Your Knowledge with Microsoft (MB2-714) Certification Sample Questions
CertsTime has provided you with a sample question set to elevate your knowledge about the Microsoft Dynamics CRM 2016 Customer Service exam. With these updated sample questions, you can become quite familiar with the difficulty level and format of the real MB2-714 certification test. Try our sample Microsoft Dynamics CRM 2016 Customer Service certification practice exam to get a feel for the real exam environment. Our sample practice exam gives you a sense of reality and an idea of the questions on the actual Microsoft Dynamics CRM certification exam.
Our sample questions are similar to the Real Microsoft MB2-714 exam questions. The premium Microsoft Dynamics CRM 2016 Customer Service certification practice exam gives you a golden opportunity to evaluate and strengthen your preparation with real-time scenario-based questions. Plus, by practicing real-time scenario-based questions, you will run into a variety of challenges that will push you to enhance your knowledge and skills.
Microsoft MB2-714 Sample Questions:
Your Dynamics CRM organization has the service level agreements (SLAs) configured as shown in the following table.
A new case is opened for a customer named Customer1. SLA3 is applied to the case.
After 20 minutes, you discover that Customer1 has an entitlement named Entitlement1, which is associated to SLA1
You add Entitlementl1to the case.
After another 30 minutes, you discover that since the case involves a product named ProductA, the case must be associated to an entitlement named Entitlement2, which is associated to SLA2.
You change the entitlement to Entitlement2.
You need to identify how much time remains to resolve the ca
What should you identify?
You have an entitlement that has total terms of 15.
For a customer, you create three cases that are associated to the entitlement.
You discover that the remaining terms is a value of 12.
You need to identify what the remaining terms will be if you merge the three cases.
What should you identify?
You have an account record named Account1 that is owned by a user named SalesUser1.
You have a private queue. The queue contains customer records that require annual maintenance.
A team named CSRUsers manages the queue. Maintenance for the account records is performed by a user named CSR1.
You need to identify who will be the owner of Account1 when the queue item for the account record is added to the queue.
Who should you identify?
You work for a company that handles large projects for customers.
During a project, issues commonly arise.
When there are multiple issues for a project, you need to have a master issue to which you can associate all individual issues. You must prevent the master issue from being resolved until all of the associated issues are resolved.
What should you do?
You have a new deployment of Dynamics CRM.
The closure preferences are not configured.
You create a case named Case1, and then you add a child case named
You need to identify what will occur when you attempt to close Case1.
What should you identify?
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