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Sharpen Your Knowledge with PeopleCert (ITIL4-DPI) Certification Sample Questions
CertsTime has provided you with a sample question set to elevate your knowledge about the PeopleCert ITIL 4 Strategist: Direct, Plan and Improve exam. With these updated sample questions, you can become quite familiar with the difficulty level and format of the real ITIL4-DPI certification test. Try our sample PeopleCert ITIL 4 Strategist: Direct, Plan and Improve certification practice exam to get a feel for the real exam environment. Our sample practice exam gives you a sense of reality and an idea of the questions on the actual PeopleCert ITIL certification exam.
Our sample questions are similar to the Real PeopleCert DPI ITIL4-DPI exam questions. The premium PeopleCert ITIL 4 Strategist: Direct, Plan and Improve certification practice exam gives you a golden opportunity to evaluate and strengthen your preparation with real-time scenario-based questions. Plus, by practicing real-time scenario-based questions, you will run into a variety of challenges that will push you to enhance your knowledge and skills.
PeopleCert ITIL4-DPI Sample Questions:
Which concept or activity involves reviewing data to identify what is working well and what needs to be done differently?
Which is a result of an organization following the local laws of a country where it operates?
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
An organization is transitioning to a new customer relationship management (CRM) system with the aim of expanding its customer base and increasing customer retention. The new cloud-based system will be used both internally and by an outsourced call centre. This high-cost, high-priority initiative has many critics who are concerned with lack of resources.
Which stakeholder's support for this initiative is MOST needed to obtain necessary resources and overcome concerns?
A project team recently delivered a new service on time and to specification. However, the team encountered a number of issues during the project that resulted in an increase in the resources utilized. The project is about to close and the project team will immediately move on to the next project.
Which is the BEST way to avoid similar issues in the future?
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