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Sharpen Your Knowledge with Pegasystems PCBA (PEGACPBA24V1) Certification Sample Questions
CertsTime has provided you with a sample question set to elevate your knowledge about the Pegasystems Certified Pega Business Architect 24 exam. With these updated sample questions, you can become quite familiar with the difficulty level and format of the real PEGACPBA24V1 certification test. Try our sample Pegasystems Certified Pega Business Architect 24 certification practice exam to get a feel for the real exam environment. Our sample practice exam gives you a sense of reality and an idea of the questions on the actual Pegasystems Pega Certified Business Architect certification exam.
Our sample questions are similar to the Real Pegasystems PCBA PEGACPBA24V1 exam questions. The premium Pegasystems Certified Pega Business Architect 24 certification practice exam gives you a golden opportunity to evaluate and strengthen your preparation with real-time scenario-based questions. Plus, by practicing real-time scenario-based questions, you will run into a variety of challenges that will push you to enhance your knowledge and skills.
Pegasystems PEGACPBA24V1 Sample Questions:
Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
The customer service agent may request additional information form the customer
The merchant is notified and given 15 days to dispute the fraud claim
If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account
If the fraud claim is rejected, the customer is notified and given 15 days to respond
Select the case life cycle design that follows the quidelines for identifying and naming stages.
A survey is sent to a customer via email.
Who do you configure a solution to ensure the email includes the case ID for the survey?
In a help desk application, you have the following requirement: The Customer Support Representative must respond to a help desk ticket within 4 hours after a customer submits a ticket.
Where do you configure the service level to meet this requirement?
Consider the following user story: As a customer, I want to be able to cancel an open service request at any time.
Select the configuration option that satisfies the user story.
You are asked to create a visualization that allows managers in the Customer Service division to track the number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
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