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Sharpen Your Knowledge with Avaya ACSS (3312) Certification Sample Questions
CertsTime has provided you with a sample question set to elevate your knowledge about the Avaya Aura Contact Center Administration exam. With these updated sample questions, you can become quite familiar with the difficulty level and format of the real 3312 certification test. Try our sample Avaya Aura Contact Center Administration certification practice exam to get a feel for the real exam environment. Our sample practice exam gives you a sense of reality and an idea of the questions on the actual Avaya Certified Support Specialist certification exam.
Our sample questions are similar to the Real Avaya ACSS 3312 exam questions. The premium Avaya Aura Contact Center Administration certification practice exam gives you a golden opportunity to evaluate and strengthen your preparation with real-time scenario-based questions. Plus, by practicing real-time scenario-based questions, you will run into a variety of challenges that will push you to enhance your knowledge and skills.
Avaya 3312 Sample Questions:
A customer with on Avaya Aura Contact Center Is using the IF THEN ELSE END IF expression in the script.
Given the following section of script:
IF DNIS = SOOO THEN
QUEUE TO SKILLSET customer_service
WAIT 2
ELSF
QUEUE TO SKILLSET general_lnfo
WAIT 2
END IF
QUEUE TO SKILLSET backup_sklllset WAIT 2
Which statement describes what will happen to a caller encountering this section of script?
A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1. While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2. If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3. If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?
Which statement regarding scripts is true?
An administrator creating a flow application realizes that a skillset required for the application has not been created.
Which statement about adding the skillset is true?
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